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Sr. Oracle DBA job [message #356671] Fri, 31 October 2008 16:51
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Registered: October 2008
Junior Member
Our client is seeking a Sr. Oracle DBA - Design and Data Warehouse with Call Center experience. This position will be responsible for creating the Data Warehouse and reporting infrastructure necessary to complete the Mass Market Genesys IVR Replacement project on the Nuance-hosted platform. This infrastructure is critical to the success of Phone Bank\'s project, and will be leveraged for all future businesses that go onto the Nuance platform. This person will lead the design, database configuration and implementation, testing, maintenance, administration, and control of call center Data Warehousing and reporting environment for all Genesys CTI reporting sources. This will include the design and architecture of the physical, relational, and object-oriented databases across multiple platforms, tools, and vendor products within the call center topology. They will develop data architectures and database management policies and standards, provide senior-level consulting services in the identification and resolution of data access and reporting issues, serve as a high-level resource on database management issues, and participate in the planning, design, and usage of data resources throughout the call center environment. This individual will create the architectural roadmap for reporting solutions for call centers throughout the enterprise. They will create an environment and set of reporting solutions that will allow our business partners to have ready access to reliable reporting and operational metrics from Genesys call routing and other call center applications. They will assess various vendor reporting tools and products as well as custom solutions, will make appropriate recommendations to meet all business objectives at the best cost, and will lead the effort to design and implement all recommended solutions.
Requirements: Minimum Qualifications:
The Oracle DBA will have expertise with data capture and reporting solutions in complex, high data volume environments (5 Terabyte and above)
Expertise with Oracle Database Design, Data Warehouse design (star schema), implementation, and Administration is critical for this position
Experience as a Database engineer creating/supporting Data Warehouse and Reporting solutions (6+ years)
Experience with Oracle Database Administration (6+ years)
Excellent communication skills, experience integrating disparate data environment, proven troubleshooting skills in complex and diverse business and technical environments
4 year college degree
Preferred Skills
Experience with Databases in large call center environment (10+ call centers, 3000+ agents, 10+ million calls/month volumes)
Experience with Genesys reporting solutions

Please pm me if you are serious interest or direct apply this job openings here

Thanks & Best regards,

[Updated on: Fri, 31 October 2008 16:52]

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